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最新投诉信格式(汇总2篇)
thank you for your letter alerting us to the problem you have been having with our store in springfield. i am sorry you have been subjected to such a frustrating series of events. we pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.
i have spoken with our manager in springfield and have instructed him to give you a full refund plus 20% off your next purchase. i extend my own apologies for the inconvenience this problem has caused you. it is apparent that we need to train our holiday help more thoroughly.
i wish you an enjoyable holiday season.
dear rob,
i just finished checking all detail on this case, sorry for the late reply.
as usual, the labels always be approved by the china office before its mass production. nobody noticed this mistake as sku# on the original file is not correct. anyway, i will make new correct labels to you immediately and send them via dhl at our account. so, can you help rework at your side? hope it can be workable for you!
we really learn a lot from this experience, will be more careful in the future orders.
thanks and best regards.
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